8/24/2023 0 Comments Sun life insurance of america![]() An index over 1.00 means an insurer has more complaints than are expected, and an index under 1.00 means it has fewer complaints than expected. A complaint index of 1.00 means that an insurer’s complaints are in line with what’s expected based on its market share. The NAIC measures the number of complaints an insurance company receives relative to its size. Sun Life has received fewer complaints than expected for a life insurer of its size, according to complaint index data from the National Association of Insurance Commissioners (NAIC).
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